May 07, 2026
Updates to Housing Choice Voucher (HCV) Operations
June Temporary Office Hours:
To support required staff training related to system updates, walk-in services will be unavailable on Wednesdays from 9:00 a.m. until 12:00 p.m. during the month of June. Participants needing assistance during this time should contact their assigned Housing Specialist to schedule an appointment. Walk-in assistance will resume Wednesdays from 12:00 p.m. until 4:00 p.m.
Updates to HCV Program Operations:
Effective July 1, 2026, DCA is implementing updates to improve service delivery and processing efficiency. These changes are based on staff and client feedback and are intended to reduce delays, improve consistency, and support a more secure document submission process.
Important Changes:
- Digital submissions required
- Paper forms will no longer be accepted.
- Documents must be submitted through the RentCafe portal.
- Email submissions with personal information will not be accepted.
- Office closed to the public on Fridays
- Beginning July 1, the HCV office will be closed to the public every Friday.
- Staff will continue processing requests to reduce delays and improve service times.
Public Hours:
- Monday – Thursday: 8:00 a.m. – 4:00 p.m.
- Friday: Closed to the public
- Appointments are available by contacting your Housing Specialist.
RentCafe Access Requirement
To access the RentCafe portal, you must have an active email address. If you do not have an email address, you may create one for free using any email provider (such as Gmail, Outlook, etc.). An active email is required to receive important notifications and manage your account.
Connect With Us Remotely
Housing Specialists are available to meet with you remotely via Microsoft Teams to address your questions and concerns. All you need is a smartphone or a computer. Appointments can be scheduled with your assigned Housing Specialist.
How to Access Services and Get Help
Visit Us
Atlanta Office
1875 Century Blvd NE, Suite 400
Atlanta, GA 30345
Call Us
(470) 802-4707
Online
dca.georgia.gov/housing-choice-voucher
Your Housing Specialist
Contact your assigned Housing Specialist to schedule an appointment via email
Remote Meetings
Meet with your Housing Specialist via Microsoft Teams using a smartphone or computer
How to use RentCafe to Submit Documents Online
- Log in to the RentCafe portal
- Upload required documents
- Check your account periodically for updates
An active email address is required to access RentCafe
What to Expect
- Requests are processed in the order received
- Appointments are typically available within 2 to 3 business days
- Urgent needs will be addressed as quickly as possible
DCA is committed to providing timely, consistent, and accessible service to all families.
For more information, visit dca.georgia.gov/housing-choice-voucher or call us at (470) 802-4707.
For assistance, email [email protected]
DCA is an equal opportunity provider and employer. Auxiliary aids and services are available upon request to individuals with disabilities.