Construction Phase FAQs

Once the construction contract is signed and all permits and approvals are in place, the contractor will begin work based on the approved scope. The program or your assigned case manager will keep you updated on start dates and progress.

It depends on the type of work:

• Rehabilitation: Typically 1–4 months
• Reconstruction: 4–12 months, depending on complexity, weather, and material availability
  Your contractor or construction manager will provide an estimated timeline, but delays can occur.

It depends:

• For minor rehab, you may be able to remain in the home.
• For major rehab or full reconstruction, temporary relocation is often required for safety and efficiency.
  If relocation is required, the program may help with costs, depending on funding and policies.

Yes, but communication is typically coordinated through a:

• Construction Manager
• Inspector
• Or your Program Case Manager
  Direct communication with the contractor should be limited to urgent matters or site access needs to avoid confusion.

Regular updates may be provided by:

• Weekly or bi-weekly site visits
• Phone or email updates from your case manager or inspector
• Scheduled inspections and milestone updates (e.g., framing complete, drywall, final inspection)

No, unless there is a valid reason (e.g., code compliance or material availability). Homeowner-initiated changes (upgrades or aesthetic preferences) are not allowed in most public programs. Any change must go through formal review and approval via a change order.

The program will assign licensed inspectors to:

• Verify quality of work
• Ensure code compliance
• Approve payment milestones
  Local building officials may also conduct inspections for permits and final approvals.

Contact your case manager or construction coordinator immediately. Do not confront the contractor directly. The program will inspect the issue and determine how to resolve it.

Yes, but for safety reasons, you may not be allowed to enter active construction zones without approval. If you are living off-site, scheduled site visits may be arranged through your case manager.

Payments are made in phases (called draws) after work is inspected and approved. Homeowners do not pay the contractor directly. All payments are managed by the program.

Delays can happen due to:

• Weather
• Supply chain issues
• Inspection scheduling
• Scope changes or discoveries (e.g., mold, structural damage)

The program will inform you of delays and revised timelines as they arise.

You may need to be present occasionally for:

• Initial access
• Final walkthrough
• Utility or appliance setup
  If relocation is in place, the program will coordinate access with the contractor.

Yes. The contractor is required to complete final cleaning and remove all debris. However, some programs offer only basic post-construction cleanup, not deep cleaning.

• A final inspection will be conducted.
• You’ll participate in a walkthrough to review the work.
• You’ll receive warranty information and documents.
• You’ll sign a completion certificate if all work is satisfactory.

Yes. Most programs require contractors to offer:

• 1-year minimum warranty on workmanship
• Manufacturer warranties on materials and appliances
  Contact the program if issues arise within the warranty period.

1. Keep copies of all documents and correspondence.
2. Notify the program if your contact info or address changes.
3. Be patient—construction takes time, but the goal is a safe and quality home.